Privacy Policy
1. Introduction
Skinette Clinic by Avvyukt Medicare (“we”, “our”, or “us”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us — including through our website, WhatsApp Business communication, and in-clinic services.
2. Information we collect
We may collect the following types of information:
Full name, phone number, and email address
WhatsApp number when you contact us via WhatsApp
Appointment details and consultation history
Medical information relevant to skin and healthcare treatments
Payment and billing information
Device and usage data when you visit our website
3. How we use your information
We use your personal information for the following purposes:
Booking and managing your appointments
Sending appointment reminders and follow-up messages via WhatsApp
Providing healthcare and skincare treatment services
Responding to your queries and support requests
Sending promotional offers or health tips (only with your consent)
Complying with legal and medical recordkeeping requirements
4. WhatsApp communication
We use the WhatsApp Business Platform (powered by Meta) to communicate with you. By sharing your WhatsApp number with us, you consent to receiving messages related to your appointments, treatment updates, and service notifications. You may opt out at any time by replying “STOP” to any message.
We do not sell or share your WhatsApp number or message content with third parties for marketing purposes.
5. Data sharing and disclosure
We do not sell your personal data. We may share your information only in the following circumstances:
With trusted service providers (e.g. appointment software, WhatsApp Business API providers) who assist in operating our services
When required by law or by a regulatory authority
To protect the rights, safety, or property of our clinic, patients, or the public
6. Data storage and security
Your personal information is stored securely and is accessible only to authorised staff. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Patient medical records are retained in accordance with applicable Indian healthcare regulations.
7. Your rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Withdraw consent for WhatsApp or promotional communications at any time
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences. We do not use cookies to track you across unrelated third-party websites.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.